Problem - I am entering my email address into the registration page and it is telling me that my email address is invalid.

Solution - Please make sure that you are entering a valid email address. When entering your email address be sure that you are not entering any spaces between letters. Also, do not put the letters 'www.' before your email address. You must also enter the '@' (at) symbol after your username followed by .com, .net, or .org. Lastly, some email addresses have an '_' (underscore) symbol, this is located on your keyboard to the right of the '0' (zero) key by pressing the shift key and '-' (minus) key at the same time.

Problem - I am trying to re-enter the course, but when I enter my login information, the site says that I am not registered.

Solution - Make sure that the URL at the top of the screen reads exactly as follows: www.trafficschool.com.

Make sure that you originally registered with TrafficSchool.com. It is our policy to send confirmation emails to you when you register/enroll for the online course, make a payment, and complete the program. Check your email box for these confirmation emails to insure that you have contacted the correct company. If you do not have a confirmation email from TrafficSchool.com, you have registered with another company.

If you are positive that you have registered with TrafficSchool.com, but the login/re-enter procedure is not working, it is because you are entering either your driver's license number and/or email address different from what you originally registered with. You will need to re-enter your information exactly as you registered including all letters, numbers, expiration dates, spaces in driver's license, etc. so long as you entered it during registration. The confirmation email that is sent when you enroll will have your information listed for re-entry purposes. Please refer to this email for assistance.

A common error when trying to re-enter your course is typing the letter "O or o" instead of the number "0" (zero) or vice-versa for the driver's license # or e-mail address. When typing in your driver's license # or e-mail address, this re-entering function is not case sensitive (you may replace a lower case 'o' with a capitol 'O'), but it will not let you substitute a letter 'O or o' for the number zero '0'.

Problem - When I go to your website or when I'm taking the course my computer shuts down, closes or has some type of error screen or warning screen.

Solution - These types of problems could be caused by a number of different things, but they ARE NOT caused by simply going to our website. These are problems caused by your computer. For example, you may have too many programs open at the same time or you may not have enough memory left in your hard drive. To solve these types of problems, please refer to your computer manufacturer's tech support phone number or help guides.

Problem - I have paid for the course, but the site is not reflecting my payment and giving me access to the final exam.

Solution -
· If you have paid for the traffic school or drivers education course online with a credit card and your payment was accepted successfully, you will be sent a payment confirmation by email with an Order ID#. You will also be taken to a screen that will show the Order ID# on screen when payment has been accepted. If the 'Course Status' page does not reflect your payment, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on re-enter course from the navigation bar. This should refresh your session and reflect your payment.

· If you have paid for your online course by telephone with a credit card, please note that final exam access is given during normal business hours and may take some time pending credit card authorization. You will receive a payment confirmation email when your credit card has been processed and you have been granted access to the final exam.

· If you paid by check or money order through the mail, we have not received your payment yet. All mailed payments are processed on the same day received. We do not wait for checks to clear before granting access to the final exam.

Problem - I have entered my credit card information into the payment page and clicked the submit button, but nothing is happening.

Solution - Be Patient! Due to Internet traffic, it sometimes may take 1-2 minutes for credit card authorizations to be completed and processed. This is not unusual. Please wait until your browser screen prompts you to continue. Do not click on the payment button more than one time because your credit card may be charged for each click. TrafficSchool.com has taken the necessary steps to curb this problem from occurring, but clicking the payment button multiple times can trigger this. If the page seems to be stuck and not responding, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on re-enter course from the navigation bar. This should refresh your session and reflect your payment. If you have paid, but not received the payment confirmation email nor your Order ID# then the payment was not accepted and you must try again.

Problem - I completed a section, but the 'Course Status' page is not reflecting my progress.

Solution - If the 'Course Status' page doesn't reflect your progress throughout the course, first try clicking the Refresh or Reload button on your browser. If this doesn't work, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on re-enter course from the navigation bar. This should refresh your online traffic school session and reflect your progress.

Problem - When I try to access your website, my browser displays a "Certificate Warning" message or a "Your Certificate is Invalid" warning.

Solution - Upgrade your browser! Many older browsers will not allow access to newer websites because of certain security issues. Most browsers allow for upgrades at the company's website. If you are using Microsoft's Internet Explorer, please upgrade your browser at http://www.microsoft.com/windows/ie/default.htm. If you are using Netscape's Communicator browser, please upgrade your browser at http://netscape.com/computing/download/index.html.

Problem: I’m using AOL and I keep getting knocked off line.

Solution - If you are using AOL as your Internet service provider, you will have activity requirements while online. During some of the longer sections requiring more reading, there is a chance AOL will knock you off-line unless you remain interactive with AOL. Do not leave the screen alone for any great length of time...remain interactive with the screen.

Problem: When I try to access your website, my browser displays a "Host Unknown" message or a "Site Not Found" error warning.

Solution - In order to better diagnose what specific problem or error is causing this message to appear, please make the following settings changes in your browser so you can pass along some very useful information to us. 

1. Open Internet Explorer
2. Click at the top Tools
3. Select Internet Options
4. Click the Advanced Tab
5. Scroll down a few items and see under the Browsing section (should be second section)… Please uncheck the box for Show Friendly HTTP Error Messages
6. Click Apply and close (ok)

Now, please try whatever feature again and see if the error or warning notice continues to appear.  However, now the page should display a detailed error message that you can copy and paste and send to us to better diagnose the problem.

How secure is my information when I do transactions on TrafficSchool.com?

We assure you that any information you send to TrafficSchool.com while you are logged into your account area of TrafficSchool.com is completely secure and private. This includes your personal information such as your email address, driver’s license number and any other account information as well as any financial information, such as your credit card number or related information that you transmit to TrafficSchool.com via our web site. You can tell that you are in a secure environment when the beginning of the Internet address near the top of your browser bar changes from http:// to https:// . The “s” means that you are in a secure area of the website. Most browsers show a locked padlock graphic in the lower right corner when you are in a secure environment. However, if the padlock graphic is not present for some reason and the address begins with https, you are still in a secure area of the website.