Trying to get copy of course completion

TrafficSchool.com Says

Hello Michael-

Thank you for choosing TrafficSchool.com for your traffic safety needs. Per your request, please find the attached PDF certificate for your course completion.

Please note, the court system shows they received your certificate but it was not accepted due to the reason below:

24 5/4/20** DIS COMPLETION CERTIFICATE REC'VD BY FAX/ DEFT NOT ELIGIBLE FOR TRAFFIC SCHOOL
23 3/28/20** SUPPLEMENTAL DISPOSITION SENT TO TCATS - A9*****
22 3/28/20** CITATION UPDATE SENT TO TCATS - A9*****
21 3/28/20** PER DMV - DEFT NOT ELIGIBLE TO ELECT TRAFFIC SCHOOL - THIS WAS HIS 7TH ELECTION
/TS
19 3/7/20** DISPOSITION SENT TO TCATS - A9*****

Please let us know if you have any further questions. Have a good day from TrafficSchool.com-TVS #E1393.

* This question and answer may have been modified to remove any identifying personal information of the person asking the question.
** The information contained within this FAQ is up to date as of 3/26/2020. We always recommend that you get the latest information available by contacting TrafficSchool.com, the DMV, or Court directly.