TRAFFICSCHOOL.COM CERTIFICATE INFORMATION

This detailed explanation regarding TrafficSchool.com's policy for online course completion certificates should answer any questions you may have related to this matter.

If you have further questions, please visit our Help/FAQ section at www.trafficschool.com. For further assistance, you may also call us toll free at (800) 691-5014 or email us at info@trafficschool.com.

CERTIFICATE OF COMPLETION

Online traffic school course completion certificates are processed within one court business day timeframe.

For some courts, rush processing of your certificate will be made available when you complete your traffic school course Monday-Friday before 3pm Pacific Time. If you choose rush processing, your certificate will be sent on the same day of completion as long as you have completed your course before 3pm Pacific Time and will be sent via the delivery method chosen or required by the court. There may be an additional fee for this service. If you complete after 3pm Pacific Time, the certificate will be sent the next business day.

Traffic school completion certificates are only processed on business days (Monday through Friday).

Traffic school completion certificates are not processed on the weekend (Saturday & Sunday).

Certificates are sent from our office to you or the court. Some courts allow us to send the certificate electronically while others require us to mail it to them. We must comply with the courts' requirements. Students that receive their ticket in Los Angeles County will have their original certificate sent to the court via fax as required by the court.

Certificates sent to students are sent via First Class Mail unless otherwise requested.

Your court, as proof of traffic school completion, will not accept student copies of completion certificates. Only the original certificate issued by TrafficSchool.com will be accepted.

TrafficSchool.com must follow the requirements set forth by your court regarding where to mail your certificate of completion. (See the approved courts explanation for your courts certificate requirements.) There can be no exceptions.

TrafficSchool.com will not be responsible for incorrect information on your completion certificate if the student provided the information in error. There will be a $5.00 processing fee to reissue a certificate of completion with correct information. There will be no charge for the reissued certificate if the error was on the part of TrafficSchool.com.

TrafficSchool.com will not issue a completion certificate for a court that we have no formal agreement with unless the student provides us with written documentation from the court that gives permission for the student to complete TrafficSchool.com's online or workbook traffic school course.

FedEx Overnight or 2-Day

If you choose the FedEx option for your certificate, the completion certificate will be sent FedEx to the address you have provided or directly to your court depending on your courts certificate requirements. (See the approved courts explanation for your courts certificate requirements.)

Fed-Ex certificate mailing schedule:
Complete Course On	Certificate Mailed On	Certificate Received On
Monday	Tuesday	Overnight - Wednesday 2-Day - Thursday
Tuesday	Wednesday	Overnight - Thursday 2-Day - Friday
Wednesday	Thursday	Overnight - Friday 2-Day - Monday
Thursday	Friday	Overnight - Monday 2-Day - Tuesday
Friday	Monday	Overnight - Tuesday 2-Day - Wednesday
Saturday	Monday	Overnight - Tuesday 2-Day - Wednesday
Sunday	Monday	Overnight - Tuesday 2-Day - Wednesday
Completion certificates are not delivered on Saturday & Sunday.

For some courts, rush processing of your certificate will be made available when you complete your traffic school course Monday-Friday before 3pm Pacific Time. If you choose rush processing, your certificate will be mailed on the same day of completion as long as you have completed your course before 3pm Pacific Time and will be received either next day or in 2-days depending on the FedEx service chosen.

All certificates are sent with signature release so that the package will be left for you if there is no person at location to sign for it. TrafficSchool.com is not responsible if FedEx is unable to leave your certificate for any reason such as the inability to enter the premises due to security reasons. FedEx may not leave the package at the driver's discretion.

FedEx cannot deliver to a PO BOX. You must enter a street address or there will be a delay in receiving you certificate.

If the address you have entered during registration is incorrect and your FedEx package needs to be re-directed or FedEx needs to make an address correction, you will be responsible for the additional $10.00 address correction fee charged by FedEx.

Any international FedEx requests will be assessed an additional $50.00 fee for processing. This charge will be in addition to the normal FedEx fee.

If you have received your citation through the California counties of Butte, Glenn, Imperial, Lake, Lassen, Napa, Riverside, Santa Cruz, or Ventura; Federal Express and Certified mailing options are not available at this time. These courts require TrafficSchool.com to contract with a third party agency, Coordinated Court Services (CCS). All other certificate related questions or matters should be requested to them directly by calling (888) 647-3926.

If you have received your citation through the California counties of Amador, Contra Costa, Del Norte, Mendocino, Modoc, Plumas, San Francisco, Sierra, Siskiyou, or Solano; Federal Express and Certified mailing options are not available at this time. These courts require TrafficSchool.com to contract with a third party agency, National Traffic Safety Administration (NTSA). All other certificate related questions or matters should be requested to them directly by calling (800) 539-8188 x303.

The above bulleted instructions regarding other certificate of completion issues apply to FedEx certificates as well.

Certified Mail

If you choose the certified mail option for your traffic school completion certificate, your certificate will be sent to the court 'Return Receipt Requested'. This means that you will receive a green card at the mailing address provided during registration, which will be signed by a court representative on the date your certificate is received.

If you have received your citation through the California counties of Butte, Glenn, Imperial, Lake, Lassen, Napa, Riverside, Santa Cruz, or Ventura; Federal Express and Certified mailing options are not available at this time. These courts require TrafficSchool.com to contract with a third party agency, Coordinated Court Services (CCS). All other certificate related questions or matters should be requested to them directly by calling (888) 647-3926.

If you have received your citation through the California counties of Amador, Contra Costa, Del Norte, Mendocino, Modoc, Plumas, San Francisco, Sierra, Siskiyou, or Solano; Federal Express and Certified mailing options are not available at this time. These courts require TrafficSchool.com to contract with a third party agency, National Traffic Safety Administration (NTSA). All other certificate related questions or matters should be requested to them directly by calling (800) 539-8188 x303.

The above bulleted instructions regarding other certificate of completion issues apply to FedEx certificates as well.